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Data deletion instructions

You can remove Shaw's access to a platform yourself at any time, and you can ask us to delete the data Shaw holds.

1. Disconnect a platform in Shaw

  1. Sign in at app.shaw.ai and select the store account.
  2. Open Integrations.
  3. Choose the platform and select Disconnect.

Shaw deletes that platform's stored access tokens and keys right away, and stops syncing from it.

2. Remove Shaw in the platform's own settings

Removing Shaw on the platform's side revokes its access even if you can't sign in to Shaw.

  • Facebook and Instagram (Meta). In Meta Business Settings, open Integrations, then Connected apps, select Shaw, and remove it. A person can also go to Facebook Settings & privacy, then Settings, then Business integrations, and remove Shaw.
  • Google (Google Ads and Search Console). Go to myaccount.google.com/connections, select Shaw, and choose Delete all connections you have with Shaw.
  • Shopify. In the Shopify admin, open Settings, then Apps, select Shaw, and uninstall it. Shaw deletes its Shopify access token right away. Shopify then asks us to erase the store's data, and Shaw deletes the synced Shopify data when that request arrives.
  • Microsoft (Microsoft Advertising and Bing Webmaster Tools). With a personal Microsoft account, go to account.live.com/consent/Manage and remove Shaw. With a work or school account, remove it at myapps.microsoft.com or ask your administrator.
  • TikTok. In TikTok Business Center, remove Shaw's authorization for the advertiser account.
  • Klaviyo. In Klaviyo, open Integrations, select Shaw, and remove it.
  • Trybe. In Trybe's settings, delete the API key you created for Shaw.

Facebook data deletion requests

When you remove Shaw in Facebook and ask for your data to be deleted, Meta sends us your request and Shaw deletes its Meta connection right away. Meta then shows you a confirmation code and a link to this page. We delete the Meta data synced through that connection within 30 days. To check on a request, email privacy@shaw.ai with your confirmation code, and we will tell you its status.

3. Ask us to delete your data

Email privacy@shaw.ai from the email address you use with Shaw, with the subject "Data deletion request". Tell us:

  • the store account (or store domain) the request is for;
  • whether you want to delete one platform's data, a whole store account, or your own user account; and
  • for a store account, your role there. Store-wide deletions must come from one of its admins.

We will confirm that the request is genuine, delete the data within 30 days, and reply to confirm when it's done.

What we delete

  • One platform: its stored credentials and all data synced from it.
  • A store account: all of its synced data, conversations, reports, drafts, files, saved memory, schedules, and credentials, and its members' access.
  • Your user account: your name, email address, sign-in sessions, and memberships. Messages you wrote in a store account belong to that store's records; we delete them as part of a store-wide request.

We may keep what the law requires us to keep, such as billing records, and audit records needed to investigate security incidents. Hosting logs expire on our provider's standard schedule.

If you are a shopper at a store that uses Shaw, ask that store to delete your data. Shopify passes the request on to us, and we delete what we hold about you within 30 days.

Coral Sourcing LLC, 1090 Center Drive, Park City, UT 84098, USA. Phone: +1 330-400-3366.

Questions? See our Privacy Policy or email privacy@shaw.ai.