Support
Contact support
Email support@shaw.ai. To help us answer quickly, include:
- the store account you were using;
- what you were doing and what happened, with any error message; and
- a link to the conversation or page in Shaw, if there is one.
Please don't email passwords, access tokens, or API keys. We will never ask for them.
Getting access
Shaw is available by invitation. If your team uses Shaw, ask one of its admins to invite you, then sign in at app.shaw.ai with the link we email you. To set up Shaw for your business, email support@shaw.ai.
Connecting platforms
Admins connect platforms from Integrations in Shaw. If a connection says "Reconnect needed", the platform revoked or expired Shaw's access: select Connect again and approve access. To remove a connection, see Data deletion.
Report a security issue
Email support@shaw.ai with the subject "Security". Describe the issue and how to reproduce it, and please give us a chance to fix it before disclosing it.
Privacy requests
For access, correction, export, or deletion of personal data, email privacy@shaw.ai. See the Privacy Policy.
Company
Shaw is a product of Coral Sourcing LLC, 1090 Center Drive, Park City, UT 84098, USA. Phone: +1 330-400-3366.