Terms of Service
These terms are an agreement between Coral Sourcing LLC ("we", "us") and the business that uses Shaw ("Customer", "you"), and apply to every person who uses Shaw on the Customer's behalf. If you accept these terms for a business, you confirm that you have authority to bind it. If the Customer has signed a separate agreement with us for Shaw, that agreement controls where it conflicts with these terms.
1. The service
Shaw is an AI operations console for e-commerce businesses. It connects to platforms the Customer chooses, such as Shopify, Klaviyo, Meta, Google, Microsoft, TikTok, and Trybe. It syncs data from them, answers questions, produces reports and drafts, and, with a user's approval, takes actions on those platforms. We may change or improve Shaw over time. If we remove a feature the Customer relies on, we will give reasonable notice.
2. Accounts and access
- Shaw is for business use. Users must be at least 18 and invited by the Customer or by us.
- The Customer is responsible for who it invites, the roles it gives them, and all activity in its store accounts.
- Keep sign-in links and devices secure. Tell us promptly at support@shaw.ai about any unauthorized use.
3. Connected platforms
- When the Customer connects a platform, it authorizes Shaw to access that platform's data, and to act there when a user approves an action, within the access granted.
- The Customer confirms that it has the right to connect each account and to let Shaw process its data, including any data about the Customer's own customers.
- The Customer's use of each platform remains subject to that platform's terms. We are not responsible for third-party platforms, their availability, or changes to their APIs.
- The Customer can disconnect a platform at any time from Shaw's Integrations page or from the platform itself.
4. Customer data
"Customer Data" means the data Shaw receives from the Customer's connected platforms and the content its users put into Shaw. The Customer owns its Customer Data. It grants us a limited license to host, process, and transmit Customer Data only to provide, secure, and support Shaw for the Customer, as described in our Privacy Policy. We do not sell Customer Data or use it to train AI models.
5. AI output and approvals
- Shaw's answers, reports, and drafts are generated by AI and may be incomplete or wrong. Review them before relying on them for business, financial, legal, or tax decisions.
- Shaw asks a user to approve each change it would make on a connected platform. An approved action is the Customer's action. The Customer is responsible for reviewing what it approves.
- As between the parties, the Customer owns the output Shaw produces for it. Similar output may be produced for others.
6. Acceptable use
You must not:
- use Shaw to break the law, infringe others' rights, or violate a connected platform's terms;
- access another customer's data, or try to get around Shaw's access controls or limits;
- probe, scan, or test Shaw's vulnerabilities without our written permission, or interfere with its operation;
- reverse engineer Shaw, except where the law allows it;
- use Shaw to send spam or to create content that is deceptive, harmful, or harassing; or
- resell Shaw or let anyone outside the Customer's business use it, without our written agreement.
7. Fees
Fees, if any, are set out in an order form or other written agreement with us. Unless that agreement says otherwise, fees are non-refundable and exclude taxes.
8. Our rights
We own Shaw and all of its software, design, and documentation. These terms do not transfer any of our intellectual property to you. If you send us feedback, we may use it without obligation to you.
9. Confidentiality
Each party will protect the other's non-public information with reasonable care, and will use it only for the purposes of this agreement.
10. Suspension and termination
- The Customer may stop using Shaw at any time.
- We may suspend access if needed to prevent harm to Shaw, other customers, or a connected platform, or if these terms are breached. Where reasonable, we will give notice first.
- Either party may end this agreement if the other materially breaches it and doesn't fix the breach within 30 days of notice.
- After termination, we delete the Customer's data as described in our Privacy Policy. Sections 4, 8, 9, and 11 through 14 survive termination.
11. Disclaimers
Shaw is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that Shaw will be uninterrupted or error-free, or that its output will be accurate.
12. Limitation of liability
To the fullest extent the law allows, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party's total liability arising out of these terms will not exceed the greater of the amounts the Customer paid us for Shaw in the 12 months before the claim and US $100. These limits do not apply to the Customer's payment obligations, to a breach of section 6, or where the law does not allow them.
13. Indemnity
The Customer will defend and indemnify Coral Sourcing LLC against third-party claims arising from Customer Data, from actions the Customer approved in Shaw, or from the Customer's breach of these terms.
14. Governing law
These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. The courts located in the State of Delaware, USA have exclusive jurisdiction over any dispute arising out of these terms.
15. Changes to these terms
We may update these terms. We will post the new version on this page and update the effective date. If a change is material, we will notify the Customer at least 30 days before it takes effect. Continuing to use Shaw after that means the Customer accepts the change.
16. Contact
Coral Sourcing LLC
1090 Center Drive, Park City, UT 84098, USA
Phone: +1 330-400-3366
support@shaw.ai